FAQ
If you have more questions, please don't hesitate to contact us via our "contact us" page or email:
Yes!
Is caléna free?
Yes, all data is encrypted with bank-level security
Is my information safe?
Never! Never! Never!
Does caléna sell my data?
You have the option of connecting any of your Visa or Mastercard
Which payment cards can I use?
Creating a profile enables personalised experiences & tailored content based on your preferences and interests
Why do I need to create a profile?
Yes, as long you have registered those cards with caléna
Can I pay via Apple Pay / Google Pay?
No, caléna can only see purchases made with our partnered brands so we can verify your purchases
Can caléna see all my transactions?
"Pending" means you have made a purchase with a caléna partnered brand and we are verifying it
"Approved" means we have completed the verification process and your cashback reward has been added to your caléna wallet
Explain the cashback status
All "approved" funds can be transferred to your nominated bank account at anytime
How do I access my cashback rewards?
